Refund policy

We want you to love what you ordered. If something isn't right, here is how returns work.

Returns

You may return an item within 30 days of the delivery date shown by the carrier's tracking. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

To start a return, email support@casedropnyc.com with your order number and the reason for the return. We will reply with return instructions and the return address. Items sent back without first requesting a return may not be accepted.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a tracked shipping service, as we cannot issue a refund for a return that is lost in transit. Original shipping is free, and we do not charge restocking fees.

Refunds

Once we receive and inspect your return, we will notify you of the refund decision by email. Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Items returned used, damaged by the customer, or missing original packaging may be refused or refunded only in part.

Damaged or Incorrect Orders

If your item arrived damaged or you received the wrong item, contact us at support@casedropnyc.com within 7 days of delivery with your order number and photos. In these cases we will cover the resolution — a replacement or a full refund — at no cost to you.

Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order for the item you want.

Late or Missing Refunds

If you haven't received an approved refund after 10 business days, first check with your bank or card issuer, then contact us at support@casedropnyc.com and we will help track it down.

Questions?

Email us at support@casedropnyc.com. You may request a written copy of this policy at any time.