Shipping policy

Thank you for shopping with CaseDrop.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day. During new-product launches or promotional periods, processing may take up to 5 business days.

Shipping Rates and Delivery

We offer free standard shipping on all orders within the contiguous United States. Orders are shipped via USPS Ground Advantage. Estimated delivery is 2–5 business days after your order ships. Delivery estimates are provided by the carrier and are not guaranteed. CaseDrop is not responsible for delays caused by the carrier, weather, or events outside our control.

At this time we do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.

Order Tracking

Once your order ships, you will receive an email with a USPS tracking number. Please allow up to 24 hours for tracking information to become active.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order. We are unable to redirect packages once they have shipped. If a package is returned to us because of an incorrect or incomplete address provided at checkout, we will offer to reship it, and the cost of reshipping will be the customer's responsibility.

Lost or Stolen Packages

Every order includes USPS tracking and carrier insurance. If your tracking shows no movement for 7 days, or your package is marked as delivered but you have not received it, contact us at support@casedropnyc.com within 14 days of the last tracking update. We will open a carrier claim and work with you toward a resolution. For packages marked as delivered, we recommend first checking with household members, neighbors, and your building's package area.

Damaged in Transit

If your order arrives damaged, contact us at support@casedropnyc.com within 7 days of delivery with photos of the item and the packaging. We will make it right with a replacement or a refund.

Questions?

Email us at support@casedropnyc.com.